Customer Support Manager
At Peblar, we design and deliver smart, reliable EV charging solutions. As our Customer Support Manager, you play a key role in making sure our customers experience that reliability every single day. You lead our customer support team, ensure technical questions are handled quickly and correctly, and continuously improve how we support our products in the field.
Summary
Location
The Netherlands - Eindhoven
Education
Bachelor
Years of experience
3+
Function field
Operations & Manufacturing
Hours
38
Full-time salary
€4.500 - €6.000
About the role
Your mission is to deliver exceptional customer service and technical support for Peblar chargers. You lead the customer support specialists and make sure customers receive fast, accurate and structured support throughout the entire lifecycle of our products. By doing so, you directly contribute to customer satisfaction, retention and the long-term success of Peblar. As Customer Support Manager, you combine people management, process ownership and hands-on technical involvement. Your responsibilities are:
Lead and manage the day-to-day operations of the customer support department
Optimize the use of support tools and systems (such as e.g. Zendesk
Ensure Service Level Agreements (SLAs) are clearly defined, implemented and consistently met
Keep the support team up to date on new products, procedures and technical developments
Analyze support data (ticket and RMA) and KPIs, and translate insights into concrete improvements
Act as an internal stakeholder for LCM, Product Management, R&D, Sales and Marketing and actively contribute to projects and new product introductions
Create and maintain internal (technical) documentation and external knowledge base articles together with service and product teams
Support onboarding of new customers, including customer training where needed
What we offer
Performance-based salary growth that rewards your results
33 vacation days per year, including public holidays
Flexible working hours
Time-for-time compensation when working extra hours
Strong focus on personal development, supported by a tailored growth and learning plan
Extensive career opportunities, with progression across a wide range of functions and projects
A young, entrepreneurial, and innovative company culture where initiative is encouraged
Free access to the company gym
Free lunch, dinner and healthy snacks available every day on-site
What you bring
Experience in a customer support leadership or supervisory role
Strong communication skills and the ability to work with both internal and external stakeholders
Ability to quickly understand technical products, protocols and systems
Hands-on mentality: you are part of the team and not afraid to dive into content yourself, combining a practical approach with a structured way of working
Experience with ticketing or CRM systems (Zendesk experience is a strong plus)
Analytical skills to interpret data, identify trends and propose improvements
Flexible, adaptable and aligned with a dynamic, high-tech company culture
Fluent in Dutch and English, both spoken and written
Fluent in French, and/or German in spoken and written is a plus
- Science Park Eindhoven 5501
- 5692 EM Son
- The Netherlands
- recruitment@prodrive-technologies.com
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