IT Support Employee
Do you want to make an impact and be part of a dynamic organization that is constantly pushing the limits of technology? Are you a proactive and service minded IT Support Employee? We invite you to join our IT Support department to help us to keep our technology running smoothly across Prodrive Technologies.
Summary
Location
The Netherlands - Eindhoven
Education
Vocational (MBO)
Function field
IT & Software Engineering
Hours
38
Full-time salary
€3.040 - €3.607 excluding holiday allowance
About the role
As an IT Support Employee, you will be the first point of contact for internal users across our organization. It is important to deliver fast, accurate, and reliable IT support that keeps our teams productive and satisfied. You’ll solve problems with precision, communicate clearly, and ensure every task is completed on time. By being proactive and professional, you’ll help create a seamless support experience that builds trust and keeps operations running smoothly.
Key Responsibilities
Act as the first point of contact for internal IT support, handling a variety of technical issues across hardware, software, and systems
Analyze user problems and provide practical, timely solutions to keep employees productive across departments
Collaborate closely with the 2nd line IT team to ensure effective handovers and resolution of complex cases
Communicate with users in a friendly, professional manner—balancing technical accuracy with a human touch
Monitor open tickets, prioritize tasks dynamically, and maintain a clear overview of service workload
Document support cases accurately and contribute to the improvement of IT support documentation and procedures
Take part in the on-call rotation and ensure proper escalation protocols are followed
Continuously learn about internal systems and tools, including ServiceNow, and participate in ongoing knowledge sharing.
What we offer
A performance-based salary that grows with your results
33 days of leave per year (including public holidays) to support a healthy work-life balance
Pension plan and travel allowance for on-site working days
Focus on personal development with a tailored growth plan
Wide career advancement opportunities across various technical roles and projects
A young, entrepreneurial, and innovative company culture
Flexible working hours in a 24/7 environment, with free lunch or dinner on-site
iPhone, laptop, and other necessary tools to help you perform your work optimally
Free sports facilities on campus to help you stay healthy and fit.
What you bring
Vocational degree (Mbo) IT related
Strong communication skills — you are the face of IT and know how to leave users with a positive experience, even when outcomes aren’t ideal
Collaborative mindset — you work closely with the 2nd line team to ensure all issues are resolved within service level objectives
Composure under pressure — you maintain situational awareness and prioritize effectively in a dynamic, fast-paced environment
Basic understanding of IT processes and systems
Fluent in English, both spoken and written, Dutch is considered a plus.
#LI-DNI
About Prodrive Technologies
We are dedicated to creating meaningful technologies that make the world work. We want to contribute to innovations that tackle major challenges in society, such as improving the quality of medical imaging. Besides, our technologies contribute to reducing the global dependency on fossil fuels and minimizing human exposure to air pollution. In other words, we create meaningful technologies that make the world work.
- Science Park Eindhoven 5501
- 5692 EM Son
- The Netherlands
- recruitment@prodrive-technologies.com
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